CRM (Customer Relationship Management)?

CRM (Customer Relationship Management)?



What is CRM (Customer Relationship Management)?

Although the companies produce good products or market well, the dialogue with the buyer can prevent these factors. In order for manufacturers to sell their products, they should never be in contact with their buyers. Since no one is dependent on a firm and many manufacturers today, it is inevitable that the customer receives products from another company in case of a possible relationship damage or break.

Remembering the times when China was on the rise, not only the cheap product prices but also the communication with its customers played an important role. For example feast for all customers located in Turkey, lamps, etc. it is not a coincidence that he learns and celebrates these days and strengthens their relationship.

When we think about today's world, the rise of technology is not the lowest degree, so CRM (Customer Relationship Management), which is established to combine customer relations with technology, has emerged. In order to use the customer relationship management correctly and healthy, the customer transfers all information to the data and establishes the communication in a healthier way. Without the use of pen paper, this system can be easily passed by saving a lot of time. These periods, where competitors are growing and competition is getting harder, adapt to such practices and play an important role in order not to lose competitive advantage and fixed customer. As it is known, the new customer is always more cost.